Formula for Success: Dictionary
We discovered the EMIT Formula for Success
We identified the top line enablers which we have to have
& the bottom line disablers which we can’t afford to have
We voted to find the most important principles
We came up with the ideas to create icons
We will score the icons regularly
We wrote this dictionary. This is what the icons mean
Learn them and Live them
Top Line Enablers
WELL-OILED MACHINE
- Effective systems and procedures
- Operationally efficient
- Everything must run like clockwork
- Compliance to the policies and procedures
DO IT RIGHT THE FIRST TIME
- Accuracy
- Check, check, check
- Learn from mistakes
- Measure twice, cut once
- Attention to detail
PINKIE PROMISE
- Honesty, Integrity, Honour, Trustworthy
- Openness
- Play by the rules
- My yay is my yay and my nay is my nay
OUR PEOPLE
- Empathy
- All for one and one for all
- Knowing our people
- Treating all with dignity and respect
GO THE EXTRA MILE
- Can do attitude
- Do whatever it takes
- Nothing is ever too much
- Passion
- Perseverance
- Upping our game
ONE TEAM
- Teamwork
- One Emit!
- Together we can
- All pulling in the same direction
BEST OF THE BEST
- Attract and retain the best people
- The right people in the right positions
- To employ people with a passion for what they do
- People that will take Emit to new heights
CLIENTS FIRST
- Customers are not just a number
- Striving to make sure our clients are happy
- Focusing on customer needs
- Treat every client as the only client
EMIT SUPERHEROES
- Empower our people
- Letting people make decisions
- Showing initiative
- Valuing staff opinions and input
QBE
- Qualified by experience
- Training and development
- Developing skills
- Product knowledge
- Hands on training
Bottom Line Disablers
PASSING THE BUCK
- Blame game
- Lack of accountability
- Not taking ownership
- Pointing fingers
- Shirkers
ABUSE
- Bullying
- Negatively criticising each other
- Undermining others
OVER PROMISE / UNDER DELIVER
- Creating unrealistic expectations
- Breaking our promises
- Promising and only part delivering
- Dropping the customer
FAVOURITISM
- Discrimination
- Double standards
- Being unfair
EISH
- Failing to deal with issues
- Sweeping things under the carpet
- Ignoring issues at hand
- Short term solutions
- Tolerating mediocrity
COMMUNICATION BREAKDOWN
- Making rules without informing
- Ineffective communication
- Poor listening skills
SLAPGAT
- Laziness
- Complacency
- No sense of urgency
- Don’t care attitude
- Sloppy work
BAD PLANNING
- Painting yourself into a corner
- Knee jerk
- Fail to plan, plan to fail
- Analysis paralysis
UNPLUGGED PEOPLE
- Disengaged
- People that don’t add value
- Gifted amateurs
- ‘Just a job’ mentality
POLITICS
- Backstabbing
- Cliques
- Furthering own agendas
- Gossip