Emit Logo

Formula for Success: Dictionary

Emit Banner Electronic Dictionary

We discovered the EMIT Formula for Success
We identified the top line enablers which we have to have
& the bottom line disablers which we can’t afford to have

We voted to find the most important principles
We came up with the ideas to create icons
We will score the icons regularly

We wrote this dictionary. This is what the icons mean
Learn them and Live them

Top Line Enablers

WELL-­OILED MACHINE

Well-oiled machine

  • Effective systems and procedures
  • Operationally efficient
  • Everything must run like clockwork
  • Compliance to the policies and procedures

DO IT RIGHT THE FIRST TIME

Do it right first time

  • Accuracy
  • Check, check, check
  • Learn from mistakes
  • Measure twice, cut once
  • Attention to detail

PINKIE PROMISE

Pinkie promise

  • Honesty, Integrity, Honour, Trustworthy
  • Openness
  • Play by the rules
  • My yay is my yay and my nay is my nay

OUR PEOPLE

Our people

  • Empathy
  • All for one and one for all
  • Knowing our people
  • Treating all with dignity and respect

GO THE EXTRA MILE

Go the extra mile

  • Can do attitude
  • Do whatever it takes
  • Nothing is ever too much
  • Passion
  • Perseverance
  • Upping our game

ONE TEAM

One team

  • Teamwork
  • One Emit!
  • Together we can
  • All pulling in the same direction

BEST OF THE BEST

Best of the best

  • Attract and retain the best people
  • The right people in the right positions
  • To employ people with a passion for what they do
  • People that will take Emit to new heights

CLIENTS FIRST

Clients first

  • Customers are not just a number
  • Striving to make sure our clients are happy
  • Focusing on customer needs
  • Treat every client as the only client

EMIT SUPERHEROES

Emit Superheroes

  • Empower our people
  • Letting people make decisions
  • Showing initiative
  • Valuing staff opinions and input

QBE

QBE (qualified by experience)

  • Qualified by experience
  • Training and development
  • Developing skills
  • Product knowledge
  • Hands on training
50% viewed

Bottom Line Disablers

PASSING THE BUCK

Passing the buck

  • Blame game
  • Lack of accountability
  • Not taking ownership
  • Pointing fingers
  • Shirkers

ABUSE

Abuse

  • Bullying
  • Negatively criticising each other
  • Undermining others

OVER PROMISE / UNDER DELIVER

Over promise under deliver

  • Creating unrealistic expectations
  • Breaking our promises
  • Promising and only part delivering
  • Dropping the customer

FAVOURITISM

Favouritism

  • Discrimination
  • Double standards
  • Being unfair

EISH

‘Eish’

  • Failing to deal with issues
  • Sweeping things under the carpet
  • Ignoring issues at hand
  • Short term solutions
  • Tolerating mediocrity

COMMUNICATION BREAKDOWN

Communication breakdown

  • Making rules without informing
  • Ineffective communication
  • Poor listening skills

SLAPGAT

Slapgat

  • Laziness
  • Complacency
  • No sense of urgency
  • Don’t care attitude
  • Sloppy work

BAD PLANNING

Bad planning

  • Painting yourself into a corner
  • Knee jerk
  • Fail to plan, plan to fail
  • Analysis paralysis

UNPLUGGED PEOPLE

Unplugged people

  • Disengaged
  • People that don’t add value
  • Gifted amateurs
  • ‘Just a job’ mentality

POLITICS

Politics

  • Backstabbing
  • Cliques
  • Furthering own agendas
  • Gossip
100% viewed