Empact Group Formula: Dictionary

We discovered the Empact Group Formula for Success
We identified the top line enablers which we have to have
& the bottom line disablers which we can’t afford to have
We voted to find the most important principles
We came up with the ideas to create icons
We will score the icons regularly
We wrote this dictionary. This is what the icons mean
Learn them and Live them
Top Line (Numerator) Enablers we need to do more of to optimise our success

Attract & retain the best people
- Employee satisfaction
- Employer of choice
- Seek the best and keep them

Bettering ourselves
- We take ownership of our development
- Relevant training
- Investing in our people
- Developing our rising stars

Recognise performance
- Inspiring people to perform better
- Celebrating success
- Acknowledging extraordinary performance
- Showing appreciation
- Loud hailing achievements

Trusted
- Ethical
- Deliver on our promises
- Credible reputation
- Doing the right thing

Clientrinsic
- Client relationships – grow and sustain them
- Investing time in our clients
- Adding value to our client’s business

Pride & passion
- Proud to be here
- Relentless desire to succeed
- Positive energy
- Self-driven

Sales driven
- Bottom line driven
- Everybody is responsible for sales
- Sales is at the core of what we do
- Understanding our target market and competitors

Integrated services
- We need to rely on each other
- Offering optimal solutions
- Creating opportunities to expand the service offering to clients

Superior client experience
- Support to clients
- Be the benchmark for client service
- Operational excellence

Clear goals & direction
- Shared company vision for all divisions
- Staying focused
- Understanding the bigger picture
- Knowing where we are going and how we will get there

Brave & bold
- A market leading innovator
- Embracing technology
- One step above our competitors
- Challenging ourselves continuously
Bottom Line (Denominator) Disablers we need to do less of to optimise our success

Wrong people in wrong jobs
- Plugging holes
- Not playing people to their strengths
- Mismatched resource allocations

Disrespect
- Aggressive
- Rude and unfriendliness
- Talking down to others
- Disregard for others

Resistant to change
- Risk averse
- Old school
- Out of touch with market changes
- Comfort zones
- Inflexible

Accepting mediocrity
- Poor presentation
- Accepting average
- Neglecting quality
- Tolerating poor or under performance

Empty promises / failing to follow through
- Failing to act
- Promise and don’t deliver
- Not walking the talk
- Not doing what we say

Silos
- Working in isolation
- Working against each other
- Not sharing best practices

Bad planning
- Last minute
- Reactive
- Fire-fighting
- Not thinking things through

Losing clients
- Tolerating the loss of business
- Neglecting the smaller clients
- Taking clients for granted

Communication breakdown
- Lack of communication
- Not giving feedback to clients or fellow employees when needed
- Information not filtering through
- Lack of understanding

Ineffective procedures & systems
- Admin overload
- Too much red tape
- Cumbersome processes
- Unnecessary controls

Passing the buck
- Blame game
- Defensiveness
- Finger pointing
- Poor discipline