Formula for Success: Dictionary
We discovered the IQbusiness Formula for Success
We identified the top line enablers which we have to have
& the bottom line disablers which we can’t afford to have
We voted to find the most important principles
We came up with the ideas to create icons
We will score the icons regularly
We wrote this dictionary. This is what the icons mean
Learn them and Live them
Top Line (Numerator) Enablers we need to do more of to optimise our success
ETHICAL AND TRANSPARENT
- Integrity
- Having a moral compass
- Being open and honest
GAME-CHANGING IMPACTS
- Delivering real value-add
- Making a real difference to our clients
- Understanding client’s needs
RECOGNISING PERFORMANCE
- Ongoing appreciation
- Valuing contribution, effort and expertise
- Rewarding performance
PLUGGED-IN IQERS
- Valuing diverse opinions and points of view
- Everyone has a voice – speak up, be heard
- Entrusting to make the right decisions and empowering to do so
- Self-managed teams
FORCE FOR GOOD
- Profit, society, environment – we care deeply
- Partnering with our communities
- Social consciousness and positive impact
FINDING YOUR JOY
- Head, hand and heart
- A balanced lifestyle
- Work-life integration
- Have fun
HIVING IQERS
- Attract and retain the best people
- The right people with the right attitude
- People who challenge the way we do things
- People who have new ways of thinking
- 1% of our Profit, Time and Service invested in social and environmental partnerships
GROWING AND DEVELOPING
- Encouraging personal development
- Continuous learning and mentorship as a learning organisation
- Freedom to explore and grow
ENERGY
- Committed, dedicated and passionate
- Being your best everyday
- Willing to go the extra mile
- Sense of urgency
THUMA MINA
- ‘Send me’
- Servant leadership
- Inspire and support
Bottom Line (Denominator) Disablers we need to do less of to optimise our success
FAVOURITISM AND DISCRIMINATION
- Unconscious bias
- Giving unfair advantage and privilege
- Labelling people
- Unequal exposure to opportunities
- Ignoring diversity
ARROGANCE
- Egos
- An unwarranted sense of entitlement
- Pulling rank
- I am better than the rest
- Arseholes
LACK OF ACCOUNTABILITY
- Blaming others
- Making excuses
- Passing the buck
FAILING TO DEAL WITH ISSUES
- Allowing issues to fester
- Avoiding tough conversations
- Ignoring warning signs
MEDIOCRITY
- Carrying passengers
- Living with poor performance
- Freeloaders
DISRESPECT
- Brash and rude
- Impolite and discourteous
- Looking down on others
POLITICS
- Building empires
- Creating drama and spreading conspiracies
- Fueling negativity
BAD PLANNING AND PREPARATION
- Making assumptions
- Communication breakdown
- Mismatch between client needs and our response
- Failing to follow Delivery Excellence Methodology (DEM)
US AND THEM
- Silos
- Lack of collaboration and knowledge sharing
- Incohesive team
- Failing to operate as one
TROPOPHOBIA
- Stuck in old ways of doing things
- Unresponsive to changing needs
- Fear of leaving your comfort zone