What is the…

Nestlé ESAR

FORMULA FOR SUCCESS?

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The Nestlé ESAR Formula

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How it was created

This is the story of how the fully inclusive, co-creation of the Nestlé ESAR Formula for Success came to life.

At Nestlé ESAR, we believe that integration and alignment are crucial for our wellbeing and growth. To ensure that we are continuously on track to be the best version of ourselves, we decided to collectively build a powerful cultural model that everyone could relate to – our unique and very own Nestlé ESAR DNA.

Our primary purpose is to ‘Know thyself’ and take our Dream Region to the next level of market relevance. This objective was pre-defined on the ‘right-hand-side’ of the equal sign of the Nestlé ESAR formula and all employees were invited to express their views, via the Blueprints Method™, on how best to achieve it.

Every member of the organisation was asked to express what Nestlé ESAR needs to do more of, and what it needs do less of to fulfil its objective to truly ‘Know thyself’.

Over 11,000 opinions were surfaced, which were thematically grouped into 35 discrete enabling factors (those to be pursued) and 33 discrete disabling factors (those to be eliminated). All employees were then invited to vote on the most important themes, and the winning 10 Top Line Enablers and 10 Bottom Line Disablers formed the final Nestlé ESAR Formula, along with their weightings of importance.

To bring our winning culture to life, all employees were asked to express creative ideas on how to depict each of the Formula’s elements as art forms. Over 2,200 ideas were proposed and the best ideas were converted into three-dimensional sculptures.

The Nestlé ESAR Formula is measured regularly to determine how each of the icon elements are being lived, where the high priority focus points are by function and what actions are required to drive real and sustainable improvements.

In this way, the Nestlé ESAR culture and business effectiveness will continue to grow from strength to strength.

Top Line (Numerator) Enablers we need to do more of to optimise our success

Respect & trust

Respect & trust

    • Respect for self and each other
    • Credibility
    • Involved, included and empowered

Caring for people & the environment

Caring for people & the environment

    • Putting people at the heart of our business
    • Considerate about the next generation
    • Understanding the impact our business has on the environment
    • Sustainability

Positive energy

Positive energy

    • Attitude is everything
    • Proud to be an ESARian
    • Energized and engaged
    • Visible passion

Speed & agility

Speed & agility

    • Adaptable and flexible
    • A sense of urgency
    • Quick decision making

Learning & development

Learning & development

    • Continuous relevant training
    • Coaching and mentoring
    • I own my personal growth
    • Growing and nurturing talent

Honesty, openness & transparency

Honesty, openness & transparency

    • Communicate openly and candidly
    • Integrity in everything
    • Speak your truth

Quality & safety

Quality & safety

    • Get it right first time
    • Uncompromising on safety
    • Strive for excellence in every deliverable

Recognition & appreciation

Recognition & appreciation

    • Acknowledgement of outstanding performance
    • Celebrate achievements
    • Give credit where due
    • Valuing our people

Collaboration & teamwork

Collaboration & teamwork

    • Alignment across the business to achieve common goals
    • The spirit of working together to achieve a common purpose
    • Think and act as One ESAR
    • Growing and succeeding together

Open to innovate

Open to innovate

    • Curiosity
    • Embracing risk
    • Experimenting
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Bottom Line (Denominator) Disablers we need to do less of to optimise our success

Wrong people, wrong jobs

Wrong people, wrong jobs

    • Skills mismatch
    • Incompatible people
    • Putting people in the wrong roles

Blaming

Blaming

    • Lack of accountability
    • Passing the buck
    • ‘It’s not my job”

Favouritism & discrimination

Favouritism & discrimination

    • Lack of awareness of unconscious bias
    • Double standards
    • Judgmental of others

Complacency

Complacency

    • Comfort zones
    • Accepting the status as is
    • Tolerating mediocrity

Complexity

Complexity

    • Bureaucracy and red tape
    • Not keeping it simple
    • Over administration of tasks

All talk no action

All talk no action

    • Lack of follow through
    • Paying lip service
    • No consequence management

Too many meetings

Too many meetings

    • Back to back meetings
    • Unnecessary meetings
    • Non-value adding

Failing to deal with issues

Failing to deal with issues

    • Indecisive and slow to act
    • Shy away from tough discussions
    • Turning a blind eye

Bad planning

Bad planning

    • Everything is urgent
    • Fire fighting
    • Recurring issues without any plans on resolution
    • Lack of prioritization

Waste

Waste

    • Too much rework
    • Duplicating effort
    • Unnecessary costs
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