Sun Way: Dictionary
We discovered the Sun Way
We identified the top line enablers which we have to have
& the bottom line disablers which we can’t afford to have
We voted to find the most important principles
We came up with the ideas to create icons
We will score the icons regularly
We wrote this dictionary. This is what the icons mean
Learn them and Live them
Top Line (Numerator) Enablers we need to do more of to optimise our success
MUTUAL RESPECT
- Acknowledge and greet everyone
- Show due Care and consideration for others
- Embrace diversity and inclusiveness
- Treat all with dignity
SUN VIBE
- A happy environment for staff and guests
- Stimulating and exciting place of opportunities
- A culture of fun and laughter
- Create magical experiences for everyone
CHAMPION OUR CHAMPIONS
- Acknowledge and recognize exceptional performance
- Celebrate achievements by giving credit where and when it’s due
- Appreciate those who go the extra mile
WOW AND SIZZLE
- Be the home of world class entertainment
- Be content obsessive by seeking out new, fresh experiences
- Partner with others to leverage opportunities
- Wow the mind and mood by igniting the senses
BENDING OVER BACKWARDS
- Put our customers first
- Live and breathe the CLEAR principles
- Use every opportunity to create great memories
- Exceed customer expectations by doing “what’s not my job”
SUN HEROES
- Be a passionate brand ambassador
- Be your best, look your best, act your best. Be Professional
- Be a committed and dedicated employee
- Committed to building a brand that people love
- Bring passion, enthusiasm & energy to everything we do
- Be a Sun Star. Our Beacon of Hope
#BECOOL
- Dare to be different
- Be an admired and aspirational cool brand
TOP TALENT MAGNET
- Attract and retain the best talent
- Be an employer of choice
- Employ the right person with the right attitude and the right ability
BIZ SAVVY
- Think like entrepreneurs
- Use business intelligence to make the right decisions
- Grow the business into new areas with relevant innovation
- Become the home of the game changers
- Embrace rainmakers to create new opportunities
SHARING THE SUN
- We are community focused
- Every one has a place in the Sun
- We create shared value by uplifting and benefitting our local communities
- Foster good neighbourliness
INVESTING IN OUR PEOPLE
- We strive to be a learning organisation
- We nurture and develop talent
- We offer exciting career opportunities
ONE TEAM
- Collaboration and teamwork
- Sharing ideas and inspiring greatness
- Co-operate, support and set others up for success
- Think group, act local
COURAGE TO LEAD
- Connect employees to purpose by leading them to greatness
- Be a role model to others and drive excellence
- Inspirational and engaged leadership at all levels
- Make the tough calls
Bottom Line (Denominator) Disablers we need to do less of to optimise our success
PASSING THE BUCK
- Lack of accountability and responsibility
- “It’s not my job”
- Pointing fingers
- Lack of ownership
- Fosters a blame game mentality
INEFFICIENT PROCESSES
- Bureaucracy & red tape
- Poor data quality
- Being rigid and inflexible
- Having ineffective procedures
- Produces gridlock in the system
FAVOURITISM
- Discrimination
- Giving preferential treatment
- Practicing double standards
- Demotivates our people
COMMUNICATION GAP
- Breakdown in communication
- Mixed messages
- Lack of information
- Creates misunderstanding and confusion
ABSENTEEISM
- Being mentally checked out
- Not being punctual
- Abusing sick leave
- Failing to show up
- Results in letting the side down
COMPLACENCY
- Being Stuck in comfort zones
- Accepting and tolerating mediocrity
- Being resistant to change
- Leads to stagnation
SILOS
- Operating in isolation
- Creating an us and them mentality
- Being territorial
- Creates a dysfunctional organisation
WASTE
- Unnecessary expenses
- Reckless spending
- Hurts us all financially
DISTRUST
- Lack of trust
- Afraid to speak up
- Broken promises
- Creates a climate of fear and anxiety
GOING NOWHERE SLOWLY
- Bad planning
- Indecisiveness
- Being slow to implement
- Constantly changing decisions
- Sloppy decision making
- Failure to follow through
- Causes us to lose our agility and edge in the market
REPEATING MISTAKES
- Not learning from past mistakes
- Not learning from best practices
- Failing to correct
- Hinders our ability to evolve
WRONG PERSON FOR THE JOB
- Employing to fill the gap
- Wrong fit appointments
- Prevents us from being a great company
BACKSTABBING
- Politics and power plays
- Egos and arrogance
- Gossip mongering
- Hidden agendas
- Creates an environment of distrust